Refund policy
Return and Refund Policy
Wayne Products wants customers to receive the correct product in good working condition. Please contact Wayne Products before returning any item. All returns require prior authorization from Wayne Products. Unauthorized returns may not be accepted.
Standard Returns
Standard products may be returned within 30 days of delivery.
To be eligible for return, the product must be:
- New and unused
- Uninstalled
- In resalable condition
- Complete with all original components and accessories
- Returned with appropriate packaging
Approved standard returns are subject to a 20% restocking fee.
Customers are responsible for return shipping costs on standard returns unless the return is the result of an error by Wayne Products or an approved defective-product claim. Original shipping charges are non-refundable unless otherwise approved by Wayne Products.
Customized and Modified Products
Customized or modified units are not returnable.
This includes products manufactured, configured, altered, or modified specifically to meet a customer's requested specifications.
Special-order, built-to-order, or other non-standard products may also be non-returnable unless Wayne Products approves the return in writing.
Defective Products and Warranty Issues
If a product is defective, please contact Wayne Products before returning it. We will review the issue and work with you to determine the appropriate solution.
When possible, Wayne Products will provide the appropriate replacement part or parts needed to correct the problem. If the product cannot reasonably be repaired with replacement parts, Wayne Products may provide a replacement unit.
Approved defective-product and warranty claims are handled separately from standard returns and are not subject to the standard 20% restocking fee.
Products Damaged in Shipping
If an order arrives damaged, please contact Wayne Products promptly. Retain the product, shipping carton, and all packaging materials.
Please provide photographs of the product, packaging, shipping label, and visible damage so Wayne Products can review the shipment and determine the appropriate next step.
Return Authorization
Before sending any product back, contact Wayne Products for return authorization and shipping instructions. Please do not return products without prior approval.
Refunds
Once an approved return is received and inspected, Wayne Products will determine the applicable refund or credit.
Approved refunds will be issued to the original payment method when possible, less any applicable 20% restocking fee and non-refundable shipping charges.
Contact Wayne Products
If you have questions about a return, defective product, warranty issue, or shipping damage, please contact us before sending the product back.
Wayne Products
888 Sussex Blvd
Broomall, PA 19008
United States
Phone: 610-251-0933
Email: info@wayneproducts.com