Shipping policy
Shipping Policy
Wayne Products ships industrial equipment, replacement parts, filters, belts, and accessories from our facility in Broomall, Pennsylvania.
United States and Canada Shipping
Online checkout is available for eligible orders shipping to United States and Canadian addresses.
Most parcel-eligible products have an estimated lead time of same or one business day ARO, depending on current availability, order timing, and product configuration.
Available UPS services for eligible U.S. parcel shipments may include:
- UPS Ground
- UPS 3 Day Select
- UPS 2nd Day Air
- UPS Next Day Air
Available UPS services for eligible Canadian shipments may include:
- UPS Worldwide Expedited
- UPS Worldwide Express
- UPS Worldwide Saver
Available shipping methods may vary by product, destination, package size, weight, carrier availability, and other shipment requirements.
Processing and Delivery Times
Processing time refers to the time required for Wayne Products to prepare an order for shipment. Carrier transit time begins after the shipment has been picked up by the carrier.
Shipping charges, processing times, and estimated delivery dates may vary depending on product availability, order timing, selected carrier service, destination, and whether the order requires parcel or freight shipment.
Carrier transit times and estimated delivery dates are provided as estimates and are not guaranteed by Wayne Products.
Customer UPS Accounts
Eligible customers may request that parcel shipping charges be billed directly to their own UPS account.
When this option is available, select Ship this order using my UPS account in the shopping cart and provide the requested UPS account number, billing ZIP or postal code, requested UPS service, and authorization.
UPS account information is subject to verification. If the account cannot be verified, cannot be billed for the shipment, or does not support the requested service, Wayne Products will contact the customer before shipping to arrange an alternative shipping method.
Use of a customer-provided UPS account generally applies to transportation charges only. Applicable duties, taxes, brokerage fees, customs charges, government fees, and other destination-related charges remain the customer's responsibility unless otherwise stated in writing by Wayne Products.
LTL Freight Shipments
Certain large products, including complete Electra-Kool® Model 2000 and Model 3000 filtered blowers, ship by LTL freight rather than standard UPS parcel service.
Eligible LTL products may be offered with a flat-rate freight charge at checkout. The flat rate is intended to cover normal freight service to eligible U.S. destinations.
Wayne Products reserves the right to review any LTL shipment before dispatch. If freight service is unavailable to the destination, special delivery requirements apply, or the actual freight cost substantially exceeds the flat-rate amount collected at checkout, Wayne Products may contact the customer to discuss alternative shipping arrangements, an additional freight charge, or cancellation of the order.
If an LTL order must be canceled because suitable freight service cannot be provided, the applicable order amount will be refunded.
Other International Orders
Wayne Products ships internationally; however, destinations outside the United States and Canada may not be available through standard online checkout.
Customers shipping to other international destinations should contact Wayne Products directly for a shipping quote and ordering assistance.
International shipping requirements can vary significantly based on destination, carrier availability, customs requirements, duties, taxes, brokerage charges, documentation requirements, and freight costs.
Unless otherwise stated in a Wayne Products quotation or order confirmation, international customers are responsible for applicable import duties, taxes, brokerage fees, customs charges, government fees, and other destination-country charges.
Shipping Damage
If an order arrives damaged, please retain the product, shipping carton, and all packaging materials and contact Wayne Products promptly.
Photographs of the product, packaging, shipping label, and visible damage may be required so we can review the shipment and determine the appropriate next step.
Questions About Shipping
If you have questions about shipping availability, expedited service, customer UPS accounts, LTL freight, international orders, or a specific destination, please contact Wayne Products before ordering.
Wayne Products
888 Sussex Blvd
Broomall, PA 19008
United States
Phone: 610-251-0933
Email: info@wayneproducts.com